0203 815 8440
info@ashtonrosslaw.com
EnglishEspañolPortuguêsTürkçe
Language
Facebook
Twitter
Google+
LinkedIn
  • HOME
  • SERVICES
    • Private Immigration
      • Administrative Review
      • Health and Care
      • Global Talent – Visa
      • Innovator
      • Skilled worker visa
      • Start Up Visa
      • Student Visa
      • Windrush
    • Corporate Immigration
      • Tier 1 Investor
      • Sponsor License
    • Human Rights
    • Ankara Agreements
    • Property
    • Civil and Commercial Litigation
    • Family Law
    • Certification & Attestation
    • Housing
    • Pricing
  • CAREERS
  • ABOUT US
  • COMPLAINTS
  • CONTACT US
  • JOURNAL

Complaints

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the problem. The complaints manager of the firm is Daniel Rajah.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact Mr Rajah and he will arrange to meet with you in the first instance. If you prefer not to meet with him directly, he can be contacted on drajah@ashtonrosslaw.com. Mr Rajah will provide you with full details of the complaints procedure and policy if this is required.

Please note that making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Get in touch

020 3815 8440

020 3815 8441

info@ashtonrosslaw.com

No.1 Quality Court, London, WC2A 1HR

Follow Us

For the latest news and legal information we welcome you to our social network accounts:
Facebook
Twitter
Google+
LinkedIn
HomeTerms & ConditionsPrivacy & Cookies Policy
© 2023 Ashton Ross Law. All rights reserved.
Ashton Ross Law is a trading name of Ashton Ross Law Ltd. Company no. 9312607. Registered office No.1 Quality Court, London, WC2A 1HR.
Registered in England and Wales.